Terms and Conditions Last updated September 1, 2023

Thanks for using our products and services (“Services”). The Services are provided by SalzburgsTaxi Technologies Private Limtied (hereinafter referred to as “SalzburgsTaxi” or “SalzburgsTaxi”), with our office located at  Triebenbachstr 13 5020 Salzburg Austria

Please read these terms carefully. By using our services, you are agreeing to all terms & conditions set forth.

In this agreement, the words “including” and “include” mean “including, but not limited to.”

DEFINITIONS

SalzburgsTaxi is a technology company that makes available a platform for matchmaking “consumers” seeking travel services from and to various destinations across Austria with “providers” who can provide such travel services. The services are delivered by the providers and SalzburgsTaxi acts simply as marketplace platform. In this agreement, the words “we”, “us” or “our” mean “SalzburgsTaxi” Cabs.

Services – SalzburgsTaxi engages in the business of provision of tour and travel related services through it’s platform. Collectively these are referred to as Services.

Platform – SalzburgsTaxi engages in the business of provision of tour and travel related services through its various platforms, including its website(s), 

Consumer, Customer or You – An individual or organization that seeks services delivered by independent third-party Operators through the SalzburgsTaxi Platform. Such an individual or organization is a consumer on the SalzburgsTaxi Platform. A customer seeks services either for his/her/their own use or use by any other person/client/customer of an organization. The customer therefore may or may not be the traveller (actual user of the service). In this agreement, the words “you”, “your” mean the “Consumer” or “Customer”. The terms of service however, are equally binding on the Customer and the traveler, if they are not one and the same person. If the traveler is not one and the same person as the Customer, then it is the responsibility of the Customer to apprise the traveler with the terms of service and any other information as is made available to him upon use of SalzburgsTaxi platform.

Provider, Provider Partner or Third Party Provider – An individual or organization that operates as an independent third-party and uses or interacts with the SalzburgsTaxi technology platform to receive marketing leads for consumers that can avail of the provider’s service or product. A provider or Provider Partner is an independent third-party who has a contractual relationship with SalzburgsTaxi.

ELECTRONIC COMMUNICATIONS

When you use the SalzburgsTaxi Platform or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the SalzburgsTaxi platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

USING OUR SERVICES

You must follow any policies made available to you within our Services.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content that you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure or alter any legal notices displayed in or along with our Services.

In connection with your use of the Services, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.

Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Some of our offered services have additional terms & conditions that apply. Those terms & conditions are listed separately and apply to your use of such services. If at anytime, if the terms listed between those additional terms & the terms listed in this document seem to overlap, then the terms that are more specific, more restrictive in scope or more directly applicable to the use-scenario shall be applicable.

SECURITY ADVISORIES

We take customer and driver safety seriously.

Customer’s pickup and drop address must be a valid residential, commercial (office, hotel, shopping mall, markets etc.) or public places (railway stations, airports, bus depots or any other known landmarks). Any isolated area where driver safety may be a concern shall not be considered as a valid pickup address. The Driver reserves the right to refuse a pickup from such location which he deems to be unsafe. The customer shall be required to select a valid and acceptable pickup point in such a case.

We advise and encourage the customers to verify the identity of the driver before the trip begins to confirm if they are travelling with the same person as assigned by SalzburgsTaxi. We also urge our customers to verify the license plate of the car and confirm if they are commercial (yellow plated) and matches the details provided by SalzburgsTaxi.

Similarly, the driver may seek customer’s identification proof to ensure that he is picking the right person(s) for the trip.

Considering safety of both Customer and Driver in mind, we usually do not allow a Driver to drive continuously for more than 6 hours at a stretch to avoid Driver fatigue and encourage change of Driver and if required, vehicle from major break points in the journey.

OUR PLATFORM AND ITS CONTENTS

The contents on our platform is for your general information and use only. It is subject to change without prior notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that you understand the terms listed on your booking confirmation emails, invoices and that the use of any products, services or information made available through our platform meet your specific requirements.

PRIVACY AND COPYRIGHT PROTECTION

SalzburgsTaxi’s Privacy Policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that SalzburgsTaxi can use such data in accordance with our Privacy Policies.

Content displayed on our website is copyrighted by SalzburgsTaxi Cabs. We respect all copyrights and trademarks owned by third-parties. Any third-party content or logos displayed on this website are owned by the respective third-party. We expect you to respect all copyrights. You may not copy or reproduce any content offered by SalzburgsTaxi Cabs Services without express consent of SalzburgsTaxi Cabs.

MODIFYING AND TERMINATING OUR SERVICES

We are constantly changing and improving our Services. We may add or remove functionalities or features and we may suspend or stop some part of or an entire service altogether.

At most times, we include specific rules, terms, conditions and requirements that apply to the product or service that you use on our platform. You are expected to read, understand and comply with those terms. By using our services, you accept those terms and agree to comply with them.

You can stop using our Services at any time, although we would be sorry to see you go. SalzburgsTaxi may also stop providing Services to you or add or create new limits to our Services at any time.

We believe that you own your data, and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to remove information from that Service.

OUR LIST PRICING AND PROMOTIONS

Pricing for items (products or services) sold on the platform may be subject to change at anytime without prior notice.

With respect to items (products or services) sold on the platform, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items may be mispriced or unavailable for delivery at your requested time. If the correct price of an item sold on the platform is higher than our stated selling price or if the item is unavailable for any reason, we will, at our discretion, either contact you for instructions before delivering on your order or cancel your order and notify you of such cancellation. We will waive applicable cancellation fees for such cancellations.

Prices for items (products or services) that are ordered with assistance from a team member may be priced slightly higher than the prices on self-service platforms (website). These support facility charges are included in your order price to cover the costs of the support facilities & personnel involved in enabling such orders. Upon cancellation of such (assisted) orders, applicable support facility charges shall not be refunded. These costs are already incurred by us as part of providing the support facilities and hence these charges shall be added to the cancellation charges applicable to your order upon its cancellation.

We offer promotions from time to time. No two promotional offers can be combined. Only 1 promotional offer can be applied to any order.

OUR WARRANTIES AND DISCLAIMERS

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER SALZBURGSTAXI NOR ITS PROVIDERS, SUPPLIERS, DISTRIBUTORS OR AFFILIATES MAKES ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES OR THEIR SAFETY, RELIABILITY, AVAILABILITY OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.

THE SERVICES MADE AVAILABLE ON OUR PLATFORM ARE DELIVERED BY INDEPENDENT THIRD-PARTIES. IT IS YOUR RESPONSIBILTIY TO ENSURE THAT THE PROVIDERS’ SERVICE MEETS YOUR NEEDS. SALZBURGSTAXI IS ONLY PROVIDING A MARKETPLACE PLATFORM FOR SERVICES AND ASSUMES NO RESPONSIBILITY OR LIABILITY FOR THE ACTIONS OR OMISSIONS OF THE THIRD PARTY PROVIDER INCLUDING NON-ADHERENCE OF THE SCHEDULED TIMINGS, BEHAVIOUR OF THEIR STAFF, CONDITIONS INSIDE THE CAB, LOSS OF LIFE OR PROPERTY, DELAY, BREAKDOWN OR INCONVENIENCE SUFFERED BY ANY CONSUMER OF THE SERVICE.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

WE REQUEST THAT YOU USE YOUR JUDGEMENT WHEN USING OUR SERVICES AND WE SUGGEST THAT YOU DO NOT USE THE SERVICE IF IT DOES NOT MEET YOUR EXPECTATIONS. ALWAYS ENSURE BEFORE YOU RIDE THAT THE VEHICLE AND DRIVER MATCH THE IDENTIFICATION (DRIVER LICENSE, DRIVER NAME AND VEHICLE LICENSE PLATE) THAT WAS PROVIDED. SALZBURGSTAXI TAKES APPROPRIATE MEASURES TO ENSURE THAT OUR PARTNERS, THEIR ASSOCIATED DRIVERS AND CARS ARE COMPLIANT WITH LOCAL LAWS. WHILE WE EXERCISE DUE DILIGENCE ON OUR PART, IT IS THE CONSUMERS RESPONSIBILITY TO MATCH THE VEHICLE AND DRIVER WITH THE INFORMATION PROVIDED BY SALZBURGSTAXI BEFORE THEY RIDE. IF A CONSUMER DECIDES TO RIDE WITH A DRIVER OR IN A VEHICLE DIFFERENT THAT WAS DESIGNATED BY SALZBURGSTAXI, THEY SHALL BE SOLELY RESPONSIBLE FOR THE CONSEQUENCES.

FOR ALL PURPOSES, WE DO NOT ASSUME RESPONSIBILITY FOR ANY HARM, DAMAGE OR LOSS TO YOUR PERSON OR PROPERTY THAT MAY RESULT FROM SUCH ACTIONS OR INACTIONS RELATING TO YOUR ORDER ON THE SALZBURGSTAXI PLATFORM. THIS INCLUDES AND IS NOT LIMITED TO MISSED TRAVEL ARRANGEMENTS. TRIP DELAYS THAT TAKE LONGER THAN ORGINALLY ESTIMATED, CONSEQUENCES OF ROAD ACCIDENTS OR ANY OTHER EVENTS THAT LEAD TO UNPLANNED OR UNDESIRABLE CONSEQUENCES INCLUDING MISSED CONNECTIONS TO FLIGHTS, TRAINS, MISSED APPOINTMENTS, MEETINGS OR IMPORTANT EVENTS OR ANY PHYSICAL DAMAGE TO PERSON OR PROPERTY.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GOZO, AND ITS SUPPLIERS AND PARTNERS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE ACTUAL AMOUNT YOU PAID US TO USE OUR SERVICES. WE DO NOT ASSUME LIABILITY FOR ANY DAMAGE CAUSED, WHETHER INCIDENTAL, CONSEQUENTIAL OR DIRECT. 

CANCELLATION & REFUND POLICY

Cancellation Policy

We have designed our cancellation policy to enable customers to have the most flexibility and convenience in travel. You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the SalzburgsTaxi  Website by  with your registered credentials or by calling us anytime on the 24×7 Customer Care Helpline +436643804121.

In your booking confirmation, we indicate that your booking may be cancelled for Free (no cancellation charges apply) if you cancel before a certain date and time. This signifies your “Free Cancellation period”. If you choose to cancel a booking, please do so before the end of your “Free Cancellation period”. Once your “Free cancellation period” has ended, cancellation charges shall be applicable for the booking.

Depending on when you cancel your booking after the end of your “Free cancellation period”, your cancellation charges may vary. Our cancellation charges enable us to compensate our taxi operators for their incurred and opportunity costs of holding the vehicle reservation in place for your convenience.

• We try to provide you vehicle and driver information as quickly as the vehicle & driver is allocated to your reservation. However, we request that you only access car & driver information that is made available to you if you are absolutely certain of your travel plans. The “Free cancellation period” for your booking shall end as soon as you have accessed car & driver information on our platform. We do provide you fair warning when you try to access this information, however you agree that you shall be liable for applicable cancellation charges if you cancel the booking after accessing car & driver information for your booking.
• We provide you complete transparency the applicable cancellation charges and how the applicable cancellation charges vary in the time windows from the time you create your booking order until the start time for your trip. You agree to be be liable to pay the the applicable Cancellation Charges for your booking order in accordance with the details mentioned in your booking order confirmation.
• If you cancel your booking and if we owe you any balance amount after we deduct all applicable cancellation charges, then such balance amount,  If you have a cash amount balance in your SalzburgsTaxi account, you may request for it to be transferred to your bank account or use it to create a new booking at any time.
• If you utilized our support facilities for the creation of your booking order, we have included the cost of providing such support as part of your booking order. Upon cancellation of such a booking order, the support facility charges shall not be refunded and instead will be retained by us in addition to any cancellation charges that apply to your booking order.

SalzburgsTaxi Cabs strives to have a 100% Fulfilment score. We hope to provide you a car 100% of the times when you book with us. If we are unable to provide you with a vehicle for any reason whatsoever, we shall refund your money. 

If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.

If there is a “Customer No-Show for service” event, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number at the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter we will treat the Booking as cancelled. As stated hereinabove, You shall be liable to pay the entire Booking Amount as Cancellation Charges for such a booking.

The onus shall be on the Customer to inform Gozo Cabs at least 24 hours before the time of departure, for any delays or rescheduling of departure time. We may not be able to change your departure time as this subject to the availability of the car at such rescheduled time.

Flash sale booking can be cancelled within 1 hr of confirmation by SalzburgsTaxi

Refund Policy

• In the event of cancellation of your booking, we shall be issuing you a refund of the entire amount paid to us in advance for the given booking less applicable cancellation charges and any applicable support facility charges. To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking). Optionally, please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service. Refunds are usually processed within 7/ working days days from the date of request and is limited to the amount paid to us in advance for the given booking.
• Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above).

SITE POLICIES, MODIFICATIONS AND SEVERABILITY

Please review our other policies, such as our disclaimer & privacy policy, posted on this site. These policies also govern your use of the SalzburgsTaxi Platform.

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

ABOUT THESE TERMS

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retrospectively and will become effective the day after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for Service, you should discontinue your use of our Service.

If there is any inconsistency between these terms and any of the additional terms, the additional terms will prevail to the extent of the inconsistency.

These terms govern the relationship between SalzburgsTaxi and you. They do not create any third party beneficiary rights.

If you do not comply with these terms and we do not take action immediately, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

The laws of Austria will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be referred to an arbitrator appointed by SalzburgsTaxi, failing him to any other arbitrator chosen by SalzburgsTaxi and you in writing. The decision of such an arbitrator shall be binding on both parties.

For information about how to contact SalzburgsTaxi, please refer to our website.